Hell Experience with Provident Payout

My Provident Fund claim process started on 26 July 2019 I was informed by Unilever that my documents are in order and was sent to benefits department.

I receive a letter dated 21 November 2019 from Alexander Forbes after phoning them since July 2019, they told me that payment was made on the 01st of August 2019 but when I confirm my bank account information they told me that payment was not successful.

In the letter that was send to me by Alexander Forbes the only payee that was paid was to SARS, they can't explain why the payment to was unsucessfull to me. They refer me back to Smollan and Smollan refer me back to them, Smollan tol me that Alexander Forbes do the payout. I send on the 14th of November 2019 and on 04 December 2019 my Account Confirmation Letter and ID Copy to Smollan (Poppy & Constance) now they told me that they will send my documents to Alexander Forbes.

When I phone Alexander Forbes they told me to contact Smollan and provide me with numbers ***, when I phone that numbers they Smollan told me they will follow-up with Alexander Forbes because they did send met documents to Alexander Forbes for payout.

ALEXANDER FORBES ARE THE MOST UNPROFESSIONAL, *********, UNORGANIZED COMPANY WHO DOESN'T KNOW HOW TO DO THEY JOB IN A PROFESSIONAL MANNER TOGETHER WITH SMOLLAN.

WORSTS COMPANIES EVER WHO FAIL IN SERVICE DELIVERY AND PAYOUTS!!!!!!!!!

lawyer hand delivered the Court Order to AForbes, it signed for confirmation having received the documents by ****. 7th September I called the Service Desk ********** 333 only to be told they are waiting for the documents that were delivered on the 6th of September already, and no one knew *** at AForbes. I Eventually called the switchboard and by luck they managed to transfer me to her, she referred me to *** from the legal team. Just when I thought things were going somewhere, but unfortunately dealing with her was the worst experience ever, this lady told me my documents were handed over to the Administrators for final processing, another lie. After another battle of daily calls expenses and no returning of my calls or response to emails, I got to deal with ****who was the only person in this hell experience who seemed to care enough about my frustrations to take ownership. believe you me, on the 4th of October I was told by *** that the was some documents missing from the delivered order. 5th October I had to go to Court to again to request the court order again. Now again I personally emailed the documents. And only on 11th October my claim was sent to the Administrators for final processing, and now I am told to expect payment on the 10th of November. AForbes received my claim on the 6th of July. My kids will be expelled from school end of October, that means nothing to AForbes. I don't understand why companies make it compulsory for their employee's provident fund to be with one of the notoriously worst disorganised organization of our time. This is the 1st time I've ever had service so bad that I found myself posting an official worst experience ever since I was born.