1 reviews | Active since Dec 2016
Have any broker, just not Alexander Forbes :(
<p>I left my previous employer end of December. I have been dealing with Alexander Forbes. There was a discrepancy and I resent documentation which my previous employer already requested.</p> <p>I have phoned in a dozen times and sent numerous emails. But alas two months later nothing has happened.</p> <p>Some of the agents are friendly but they cannot give me any answers or payout dates.</p> <p>I am gobsmacked how my money is used to contribute to this business so they will gain interest and I will get another "Ag shame mam, we'll get back to you. We have SLA's you know" ****** the SLA's and bad service and give me an answer. I am not asking for anything unreasonable in fact my money which was being paid to you monthly is keeping you in business and paying salaries.</p> <p>How about just giving the customers straight up answers instead of "I'll get back to you and "Ag Shames" The only ag shame here is this very shoddy service.</p>
Dear samantha-robertson,
Thank you for taking the time to advise us of the delays in your claim.
We hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
As discussed with Bengy, kindly note that we are investigating into your query and we shall provide feedback with the contact details available.
Kind Regards,
Kusha Naidoo
Dear samantha-robertson,
Thank you for taking the time to advise us of the delays in your claim.
We hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
As discussed with Bengy, kindly note that we are investigating into your query and we shall provide feedback with the contact details available.
Kind Regards,
Kusha Naidoo
