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Hlaoli T

1 reviews | Active since Apr 2025

15 May 2025, 09:22

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I made a claim on March and when was the time to make payment, I have to write a review here on hellopeter, they process the claim however the administration didn't process whole amount as I requested. On Friday I called them and the lady said she gonna escalate the matter to administrator and today the administrator instead of solving the issue that I have they re-send me proof of payment and tax certificate.

I would like who so ever was dealing with my claim get discipline because now is affecting many people and cost the company with bad name

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply15 May 2025, 09:32
Official
Dear Hlaoli,

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation