GROSS INCOMPETENCE & NO CONFIDENCE IN AF

I held Alexandra Forbes in high esteem until the past month when I experienced the worst customer services , incompetence and unprofessionalism. I sent an inquiry and received feedback to send paperwork when I did, I was given a nonsensical reply from another consultant; saying I need to contact my previous employer's HR, I have not work for that employer in 5 years and the exit protocol required HR to complete the withdrawal notice which they did and I have confirmation of it - this reply was contradictory to the initial responses I received. The worst part is all communication was on the same email trail with the same reference number so the second person who rep**** to me did not even read and fami****ise her/himself with his/ her colleague's previous replies. IT IS GROSS INCOMPETENCE. They are unable to honour their promise to attend to queries in 48 hours and don't bother yourself with calling because their line is jammed most likely due to the high volume of frustrated clients. And if you follow the "call back" option , no one will within 24 hours as they promised.