SV
Sylvia V

1 reviews | Active since Aug 2017

29 Sept 2017, 21:17

Got the best assistance from Ricky.

After my previous reviews, i called alexander forbes and asked for a manager because the lady that was helping us was no help at all ironically enought.. she did not even respond to emails.

So she transfered me to her manager Ricky , he was so helpful , he got my payment sorted out within a week and always kept me updated on what was happening.

He turned this whole situation around for me. Best service that i have received within this whole year of struggling with getting the money paid out.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply02 Oct 2017, 09:30
Official

Dear sylvia-viljoen,

Thank you for taking the time to provide us with a response on the service levels that you experienced.

Your positive feedback is highly appreciated.

Kind Regards,

Kusha Naidoo