TM
Theodur M

1 reviews | Active since Feb 2021

10 Feb 2025, 19:12

Given a chance, I’d never choose them!

I wish organizations would grant us opportunities to choose our own FS. On Friday it will be 6 weeks since I resigned and AForbes only claim that they received my notice 3 weeks ago. Behold, they receive the notice and seat with that application. After learning that they haven’t requested authorisation from SARS, I called to find out where Aforbs is with my application and only to be told they haven’t requested authorisation not withdrawn and are still waiting for confirmation of termination date. Yep, it’s been 6 weeks on Friday and they will continue to wait until Jesus comes. Mind you all other FS have paid me for my claims. Their WhatsApp or website doesn’t even work.

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply11 Feb 2025, 08:13
Official
 Dear Theodur,

At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 

Customer Insights and Escalation