GC
Gert C
1 reviews | Active since Aug 2010
19 Jul 2022, 20:01
ghosting clients
Simply refuses to communicate with me regarding my retirement payout. Not answering mail or phones. I'm going to have to open a case soon as they are just ghosting clients!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
20 Jul 2022, 08:18Dear Gert At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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Alexander Forbes Financial Services's reply20 Jul 2022, 08:18
Official
Dear Gert At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
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