Further assistance

I have submitted a claim on behalf of my deceased dad in February. The turnaround time for the unclaimed benefit is between 10-12 weeks as advised by Alexander Forbes. On the 04/04/2023 I was advised that the claims administrator is awaiting a Trust resolution from the external board of trustees on how to proceed with this claim. I have made numerous calls to the contact centre thereafter and was advised that they are still awaiting the resolution. Why is there no progression in this claim and the funds not released to the beneficiary? Please provide urgent feedback!