TT
Thabang T
1 reviews | Active since Apr 2025
08 Apr 2025, 10:05
Funds withdrawal
Have been trying to withdraw my funds from Alexander forbes since my documents were sent on the 22nd of February and my funds were disinvested on the 14th of march and I was supposed to wait for 7 to 14 business working days even today haven't received my funds , they are giving excuses about tax directive being resubmitted and still need to wait for another 14 working days while they are just going in circle and not knowing what to do , so I have seen stories here concerning Alex Forbes and I am disappointed and shattered, for a big company with this big reputation but it treats, clients like this
Helpful (0)
Replies (14)0
Replies (14)
Alexander Forbes Financial Services's replyOfficial
08 Apr 2025, 10:10Dear Thabang,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply08 Apr 2025, 10:10
Official
Dear Thabang,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
TT
Thabang T's updateReviewer Update
08 Apr 2025, 10:14Can atleast my problem be resolved this week because I can't afford to wait another 14 days to get my money
TT
Thabang T's update08 Apr 2025, 10:14
Reviewer Update
Can atleast my problem be resolved this week because I can't afford to wait another 14 days to get my money
Alexander Forbes Financial Services's replyOfficial
08 Apr 2025, 10:36Dear Thabang,
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply08 Apr 2025, 10:36
Official
Dear Thabang,
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
TT
Thabang T's updateReviewer Update
08 Apr 2025, 10:37No problem
TT
Thabang T's update08 Apr 2025, 10:37
Reviewer Update
No problem
TT
Thabang T's updateReviewer Update
08 Apr 2025, 10:46Will I get resolution to my funds this week and have my funds paid out by this week.
TT
Thabang T's update08 Apr 2025, 10:46
Reviewer Update
Will I get resolution to my funds this week and have my funds paid out by this week.
Alexander Forbes Financial Services's replyOfficial
08 Apr 2025, 10:46Thank you.
Alexander Forbes Financial Services's reply08 Apr 2025, 10:46
Official
Thank you.
TT
Thabang T's updateReviewer Update
08 Apr 2025, 10:48Can my query be escalated to the administrators , please need to have those funds transferred and not have that 7 to 14 days run-around period
TT
Thabang T's update08 Apr 2025, 10:48
Reviewer Update
Can my query be escalated to the administrators , please need to have those funds transferred and not have that 7 to 14 days run-around period
TT
Thabang T's updateReviewer Update
08 Apr 2025, 12:44Can I have someone to call me to explain further about their processes and my claim
TT
Thabang T's update08 Apr 2025, 12:44
Reviewer Update
Can I have someone to call me to explain further about their processes and my claim
Alexander Forbes Financial Services's replyOfficial
08 Apr 2025, 13:32Dear Thabang,
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply08 Apr 2025, 13:32
Official
Dear Thabang,
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
Please be advised that we tried calling you however there was no answer. We will call you again shortly.
Kind Regards
Customer Insights and Escalation
TT
Thabang T's updateReviewer Update
08 Apr 2025, 15:54Will I get reply on my follow up and get assistance because I was advised by one of the consultant that they will come back to before end of business today and have an explanation of what happened with my withdrawal claims.
TT
Thabang T's update08 Apr 2025, 15:54
Reviewer Update
Will I get reply on my follow up and get assistance because I was advised by one of the consultant that they will come back to before end of business today and have an explanation of what happened with my withdrawal claims.
Alexander Forbes Financial Services's replyOfficial
09 Apr 2025, 09:22Dear Thabang,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply09 Apr 2025, 09:22
Official
Dear Thabang,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
TT
Thabang T's updateReviewer Update
10 Apr 2025, 09:27I have been trying to do a follow on my withdrawal claims from this company and got different responses ,keep on promising something that is not happening , why do we have to struggle to get our hard earned funds ,like yesterday I was promised that I will get my money today ,only to call in and get another consultant and responded that I need to wait for 7 to 14 days,since waited from the 13 of march and mind you we are the one calling in to enquire ,what kind of a company does this to people who are unemployed,like that money needs to be used for survival while waiting for stable job 😭😭😭,I have lost credibility in this company I don't think will ever want to invest with them in future 😤😤😤, we have bills to pay and only what they do is to keep on promising you 7 to 14 days
TT
Thabang T's update10 Apr 2025, 09:27
Reviewer Update
I have been trying to do a follow on my withdrawal claims from this company and got different responses ,keep on promising something that is not happening , why do we have to struggle to get our hard earned funds ,like yesterday I was promised that I will get my money today ,only to call in and get another consultant and responded that I need to wait for 7 to 14 days,since waited from the 13 of march and mind you we are the one calling in to enquire ,what kind of a company does this to people who are unemployed,like that money needs to be used for survival while waiting for stable job 😭😭😭,I have lost credibility in this company I don't think will ever want to invest with them in future 😤😤😤, we have bills to pay and only what they do is to keep on promising you 7 to 14 days
TT
Thabang T's updateReviewer Update
10 Apr 2025, 09:28Can we please get assistance with our funds, I really need that cash 😭😭🙏
TT
Thabang T's update10 Apr 2025, 09:28
Reviewer Update
Can we please get assistance with our funds, I really need that cash 😭😭🙏
Alexander Forbes Financial Services's replyOfficial
10 Apr 2025, 09:42Dear Thabang,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply10 Apr 2025, 09:42
Official
Dear Thabang,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards