EM
Ebenard M

1 reviews | Active since Jul 2017

13 Apr 2018, 14:14

****ING ****SSST AT ALEXANDER FORBES *** SERVICE

What are the staff of Alexander Forbes doing. Your service ****. I must wait baldy 4 months to get my money. Every ****ing time when i phone in i must hear that things are still in process for ****ing how long must i wait for your process. I spoke to Alfred at Alexandre Forbes they want proof of banking but when money went out of my account no one ask for proof banking details. but yet he got the proof of banking. I was told that money will be paid 2nd or 3rd week of April now I'm following up i must hear it can be another month. I was told that Tsholofelo will return my call its been ****ing two hours i have not heard from her. This process about money transfer from broker to another is happening since last year August. Your service is ***. So CAN I PLEASE HAVE MY ****ING MONEY ASAP DONT CARE ABOUT YOUR PROCESS AS MUCH AS YOU DONT CARE ABOUT ****ING SERVICE DELIVERY..... I WILL BE WAITING A CALL FROM A ****ING MANAGER IN ALAEXANDER FORBES AND NOT A SUPERVISOR OR A TEAM LEADER . A MANAGER OR THE DIRECTOR.......

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Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply13 Apr 2018, 14:40
Official

Dear Ebenmork12580

Thank you for taking the time to advise us of the delays in your claim.

I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.

Please note that I will investigate into your query and provide feedback with the contact details provided.

Kind Regards,

Kusha Naidoo