Frustration with Alexander Forbes: Lack of Consistency and Incompetence

I am extremely disappointed with Alexander Forbes. They claimed on the 9th of December they had started my disinvestment process, but today, the 11th, they said they only received the correct exit date yesterday, the 10th. I know this isn't true because I was copied on the confirmation email sent on the 28th of November. Their incompetence and inconsistent communication are unacceptable. Despite previous complaints, no follow-up has been made. I'm wasting my airtime calling them repeatedly. I will never recommend this company to anyone and question why businesses still use their services. I just want my money. They don’t even deserve a star