Frustration with Alexander Forbes - 3 Months of Delays and No Resolution

I’m extremely frustrated with the service from Alexander Forbes regarding my fund withdrawal after leaving my company in July 2024. On 20 August, I received an SMS stating my claim was on hold because SARS had declined it, due to an incorrect tax number being submitted. I contacted Alexander Forbes to fix this issue, but heard nothing back until 13 September, when I received another SMS saying my claim was on hold again. This time, SARS informed me they didn't submit my ID number correctly.

Despite emailing Alexander Forbes to resolve this, it’s now almost three months with no action and no communication. I was given a reference number (CRM:***), but getting through on the phone takes hours, and their WhatsApp service has been down the entire time.

This delay is unacceptable, and the lack of communication is extremely frustrating. I just want my claim processed, but I’m not getting anywhere. I urge Alexander Forbes to sort this out immediately.

Very disappointing service.