Frustration to claim your own funds

I had a provident dund with forbs for 1 year. I had been paying for this every month. When i leave the company they tell me i cant with draw my money. Only the employer can. Since the employer is not sending my docs ro forbs i would assume i would be able to claim my money on my behalf. Othee companies like liberty alow me to with draw my money. Why cant i do it with forbs. The agents keep telling me i they cant help me. Only my previous employer can with draw the funds. When i ask to speak to a manager the agent keeps saying that there is no managers on the floor. I have been hearing this story for a month. I am not sure if forbs is steeling my money or there service is just horrible. I need a benefit statement showing my policy number and the amount i had invested monthly. I am told i can get it of the web site. When i download it of the website it is not a full statement. The consultants keep saying they cant send me the statement. I am very disappointed in the service from forbs. They always have a reason why they can't help and never a way to help. Once i have claimed my funds from forbs i will never make use of any of their services. They are hopeless and can make the most calm person so furstrated to the point where we can complain to every person about forbs. Thanks for the horrible service forbs.