Frustrating Experience with Alex Forbes Client Care

This has been the most frustrating client care experience I've ever encountered! I logged a query (CRM:***) regarding my retirement funds, which I suspect are held with Alex Forbes from two previous employers, on 11 February 2025. As of 14 February, I still have no information on the whereabouts of my Ericsson pension funds. Despite daily calls, I have been unable to reach a team leader, as they are always unavailable. The client care department appears to be completely unsupervised, leading to a complete lack of accountability. It’s clear that their systems are failing, and agents are working without proper oversight. Due to this ongoing poor service, I will be withdrawing and transferring all my funds from Alex Forbes.