Frustrating Experience

I don't understand why I have to suffer because of someone else's incompetence. I'm not one for complaining as I don't have high expectations when interacting with businesses as the COVID pandemic has become the accepted excuse for shoddy customer service but this is impacting my livelihood!! My last day at Standard bank was 29 April 2021 but I still haven't received my pension payout. After being told the pay out would take 4-6 weeks from the end of my exiting month and then following up in 4 weeks (31 May 2021), I sent through the required documents on 31 May 2021. The automatic replies I received said I would receive a response in 3 working days but I guess that means "Call us in 3 working days". After calling numerous times and being told my withdrawal is still being processed, today I spoke to a Neo who after putting me on hold for 20 minutes says from 31 May 2021 my documents have being sitting in a queue and only now she has sent the documents to the relevant department and it will take a further 2 weeks.

Alexander Forbes does not respect it's customers. I'm looking at a company policy document with Dawie de Villiers' face and name on it, and under that is the company code of ethics which says "We’re committed to upholding our values of collaboration, integrity, customer first and trust" - I'm sorry but this is hogwash. I have worked in a customer facing environment and I don't expect to be treated better than anyone else but I just want to be accorded the minimum service that the company claims to offer its customers