Frustrates is an understatement!

I app**** on 7 September for the two-pot system and to date it still says "assessment". I have sent all the relevant documents and nothing has been done to date. I've called several times and been sent from pillar to post. The call centre places you on hold forever and no one responds to email (its just an automatic reply). Many of the people whom I work app**** weeks after me and they have even received their monies. This is really frustrating! This is the poorest service I've ever received.