Frustrated

I’m very frustrated and emotional at this moment. I have been retrenched at work and I claimed my provident fund with Alexander Forbes end of November 2019 then I received a text notification on the 6th December 2019 stating that ”Alexander Forbes has received my claim and they will finalize my claim within 6 weeks after receiving all relevant documents and my last month's contribution”, of which they already received. I always follow up on my claim online, on the 9th January 2020 I checked my claim online and noticed that my funds were on zero balance and I decided to call Alexander Forbes to inquire, I then spoke to one of the customer service consultant whom I explained to the reason for my call and asked her what is going on. She told me that my balance shows 0.00 because the money has been withdrawn from my profile and that when the funds have been withdrawn I will receive my money within 3 to 5 working days. Now I’ve been waiting for more that 5 working days. I’ve been patiently waiting for my provident fund... Please help me I need my money from Alexander Forbes... I cannot wait any longer. I’m unemployed and have responsibilities I need the money, thank you.