Frustrated Client

OMG dealing with AF is the most painful experience ever. I submitted a withdrawal claim on the 13th June, my claim was only acknowledged on the 2nd July after sending them numerous emails and each time I get different excuses from different consultants to a point that I even decided to call the call centre of which I was told that the payment has been loaded and the funds will reflect in my account within 2-3 that was 2 weeks ago, can I tell you that I still haven't received anything till today. I called the call center last week Friday, a consultants told me that they tried to call me on the 24th July for some Authentication and my phone when on voicemail, yesterday when I called again they told me the same thing they told me on Friday. My question is so they only try to call once on the 24th and didnt bother to do a follow up call. Clearly AF doesn't take us serious. It is really frustrating that I have to do so many follow ups and still don't get assistance. Can someone just give me damn phone call already so we can get done with this authentication and get my money ASAP