Frustrated client

I am extremely frustrated with the lack of progress on my claim. It was submitted 57 days ago, and despite following all the necessary steps, I am still waiting for a resolution. I received an email from Capitec Bank HR (Rene Jood) on October 2nd to submit documents, which I did promptly. In November, I called Alex and was told that the claim was still being processed and that it would take 4-6 weeks. After emailing for an update, I was informed that the verification process failed due to a failed identity check, even though I had submitted everything correctly. This delay is causing significant inconvenience, as I urgently need the funds to settle important matters. I need this issue resolved as soon as possible.