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Samantha Y
1 reviews | Active since Mar 2021
08 Oct 2024, 18:05
Frustrated and Fed up, Ready to go to Ombudsman
I submitted my claim on the 08th of September, the status of my claim was moving from 0 days to 5 days back to 0 days and the movement of the claim has been greyed out. I sent an email to their complaints department on the 3rd of October and another follow up email on the 7th of October AND STILL NOT GETTING A RESPONSE. I previously complained regarding my claim not moving and I AM GETTING A COPY AND PASTE RESPONSE! Why am I not getting any feedback?????????????????!!!!! What more do I have to do to get a response???????
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Alexander Forbes Financial Services's replyOfficial
11 Oct 2024, 08:27Dear Samantha
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply11 Oct 2024, 08:27
Official
Dear Samantha
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations