Frustrated and angry

For a company that's supposed to provide peace of mind, you're really stressing me out. A claim was submitted for a provident fund in September. No feddback, no communication. It's going on three months now and no payment as well. From the trail of emails that I have been sending I only received a response twice. 1st was that there needs to be a consolidation because I submitted my claim just after I was debited. The last response was that the claim will be finalized in two weeks time, which was last week already. Still nothing, no response. This is frustrating and I want this issues to be sorted ASAP.