ND
Nyameka D
1 reviews | Active since May 2021
25 Sept 2024, 13:28
Frustrated
Alexander Forbes seems not to be coping with the volume of work since the implementation of the 2 pot system. Those of us that are not affected by it are suffering now. This month of Sept is yet another mishap in the sense that when the 24th is a holiday, those of us who receive our money on the 25th will not get paid. Mind you we have debit orders and bills that get paid on the 25th each month.
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Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 12:18Dear Nyameka
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 12:18
Official
Dear Nyameka
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation