TM
Tshepiso M
1 reviews | Active since Oct 2024
08 Oct 2024, 08:15
Frustrated 😤
This is unbelievable
Log my 2pot claim on the 9th of September and after writing A review on Hello Peter 1 October expressing my extreme dissatisfaction with the lack on communication and wat an extreme sport it is to barely get hold of someone Chastry called then 2 October received an email from Lebogang Kgasi with a complaint Ref No that my claim is still within there 20days TAT, guess WHAT today is day 21 on AF Connet my claims still shows claim registered, No1 has bothered to call or email with an update!
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Alexander Forbes Financial Services's replyOfficial
10 Oct 2024, 13:42 Dear Tshepiso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply10 Oct 2024, 13:42
Official
Dear Tshepiso,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations