SM
Sediek M
1 reviews | Active since Nov 2017
20 Sept 2024, 15:11
Frustrated
I contacted them to enquire why my money was paid to a bank account that do not belong to me and it was my savings from the two pot system all that that said was it happen to lots of there clients and that the money is now not with them so I'm very frustrated and angry that Alexander forbes is so unprofessional I am angry that my family has to suffer by not getting my money
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Replies (2)0
Replies (2)
Alexander Forbes Financial Services's replyOfficial
20 Sept 2024, 16:02Dear Sediek,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Sept 2024, 16:02
Official
Dear Sediek,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
SM
Sediek M's updateReviewer Update
20 Sept 2024, 16:07Thankx but that is not going to bring my money back that has been paid to some1 like one of your consultants said the money is no longer with your company so I feel disgusted that my hard earned money is just gone and no1 can tell me where it is I am going to close my account with your company on Monday and have my money that is remaining there withdrawal I'm very upset and disgusted
SM
Sediek M's update20 Sept 2024, 16:07
Reviewer Update
Thankx but that is not going to bring my money back that has been paid to some1 like one of your consultants said the money is no longer with your company so I feel disgusted that my hard earned money is just gone and no1 can tell me where it is I am going to close my account with your company on Monday and have my money that is remaining there withdrawal I'm very upset and disgusted