From delay to delight!

I submitted a claim for withdrawal and I experienced delays when I got through the Contact Centre. There was a helpful gentleman Sakhile Mtsatsi but he could only help to a certain point. I then went to the AF Contact Centre at Menlyn. I was assisted by Germaine Hayes who was an absolute pleasure to work with. She managed to contact the relevant administrators and I submitted the additional document they needed. She kept me informed on the progress of my claim and it was processed within a week. Germaine is efficient, friendly and communicative... exactly what is needed especially when things don't go as planned. I am grateful to Germaine and those behind the scenes for all the assistance. I felt greatly supported and I am glad we crossed paths.