Forbes won't release my valid claim

I am absolutely shocked by the gross level of incompetence of this well known organization. I submitted a claim for an unclaimed benefit August 2025, since then I have been calling and chasing Alexander Forbes to follow up on this claim. No feedback. Even when you call, the feedback is different with each operator. *****. Then SARS issued a tax directive for this claim, I couldn't declare it because I haven't received it as Forbes won't give me my money. They say the claim is valid but I guess they'll just hold on to it just because. Number 2 there's no tax certificate received from them. Absolutely disgusted by this level of service from these people!