Forbes feedback and assistance NON EXISTENT

Roughly 3 weeks ago I received a call from Alexander forbes confirming my banking details for my pension and provident fund payout. For the past 5 days I have sent so many emails to every email address I could find, I have even sent emails to the address that shows on my forbes claim form yet I have had no feedback. When calling, no one seems to be able to assist in telling me who the person is that is dealing with my payout. I specifically told the previous gentleman I am leaving SA on 15 March 2020 and need this done and paid and sorted before then yet I have been struggling for 2 weeks just for someone from forbes to contact or email me and update me on the progress. They make everything difficult yet it's so simple and easy!! A couple of years back my wife struggled for 9 months with Forbes just to get her late father's pension, yet last year her personal pension was paid to her in 3 weeks but here I am struggling as I always do. ALL I WANT IS A CONTACT PERSON DEALING WITH MY MATTER, MY PAYOUT AND PROGRESS! It seems like I have to resort to hello Peter as I am being ignored by Alexander forbes. The service is really disappointing.