RS
Ryan S
1 reviews | Active since Sept 2025
23 Sept 2025, 11:53
Forbes Claims Administration Non-Existent
Please provide me with a contact number and do not provide a generic I am sorry that you are dissatisfied with our service.
This has been the most frustrating client care experience I've ever encountered! I logged a query on 13 Feb 2025 regarding my retirement funds from my previous employer which I left a year ago. The transfer to my new employers fund has still not happened.
Despite daily calls, I have been unable to reach a team leader, as they are always unavailable. The client care department appears to be completely unsupervised, leading to a complete lack of accountability.
Helpful (0)
Replies (1)0
Replies (1)
Alexander Forbes Financial Services's replyOfficial
23 Sept 2025, 15:58Dear Ryan,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
Alexander Forbes Financial Services's reply23 Sept 2025, 15:58
Official
Dear Ryan,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint. We will investigate your complaint and provide feedback on the contact details provided. Regards Alexforbes Customer Experience