*********** financial services

At this point I'm defeated and devastated that my current employer uses AF.

I have been trying to claim for my funds from my previous employer which has been nothing but a disaster. My claim was submitted the 22nd of Jan 2024 I got the confirmation through email and sms. I started tracking my claim status and saw that it's in progress. Following week I check my claim status there's nothing I call in I was told I need to send my marriage certificate and ID with my new surname. My first question, have I not called in how would I have known about this. The response, eventually we would have send you a declined notification in 2 weeks time. I was taken back to learn that I would have had to wait 2 weeks without knowing what is going. I them submitted the documents on Friday same day of the call and I was told to follow up the next Wednesday as my documents had to be sent that Friday to the mailbox for the claims department. Thursday following, I phoned in OWH SORRY MAM IT WAS SENT TO THE WRONG MAILBOX BY THE AGENT. My goodness I couldn't believe my ears and I lost it in that moment because when we withdraw these monies we are in need of them for someone to do a half job so they could get about their day. I made it clear how desperate I need this to be concluded as now they have wasted a week of my time. Tax was done on the 5th of Feb a full week went by and I called in again to check why has the payment not been done. I was told their still within their time frame and that I should wait. Now I'm thinking ok payouts and claims submission is probably not speaking together because if so they should have made them aware or the back and forth I have had with them. Did I mention the fact that I have spent more than R300 worth of airtime calling them. Clearly they don't need me as their client and surely I will do research and find out if I can't ask my current employer to invest my money else where Because I don't want to have to deal with AF ever again