VH
Vicky H
1 reviews | Active since Jun 2018
09 Sept 2024, 09:43
Feedback required
Concerned that there is no movement in my claim.i have already submitted on 2 sept in the evening.i have emailed to follow up but just receive a automated respons. Maybe think of adding a general upload option to upload all required documents in advance as well. I can imagine you are swamped with all the claims but feedback will be really appreciated. Please respond
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
09 Sept 2024, 10:12Dear Vicky
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Sept 2024, 10:12
Official
Dear Vicky
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
Alex Forbes is receiving and processing claims, however we are experiencing unusually high traffic volumes on AF Connect due to the two-pot system. Please refresh or try again later.
We apologise for any inconvenience this may cause and appreciate your understanding and patience
Kind Regards
Customer Insights and Escalations
VH
Vicky H's updateReviewer Update
09 Sept 2024, 10:16Good day please note that automated responses are not sufficient feedback.this are the exact feedback others users have been getting. Please let a agent get in contact with me
VH
Vicky H's update09 Sept 2024, 10:16
Reviewer Update
Good day please note that automated responses are not sufficient feedback.this are the exact feedback others users have been getting. Please let a agent get in contact with me
Alexander Forbes Financial Services's replyOfficial
09 Sept 2024, 10:50Dear Vicky
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge that one of our complaints specialist has provided a response to your email address provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply09 Sept 2024, 10:50
Official
Dear Vicky
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge that one of our complaints specialist has provided a response to your email address provided.
Kind Regards
Customer Insights and Escalations