Feedback on Service from Agent Lonelo

Dear Alexandra Forbes Financial Services,

I am writing to share my recent experience with your customer service team.

On 22 August 2025, I contacted your office between 15:47 and 16:00 and spoke with a representative named Lonelo. Unfortunately, I found his demeanor to be unhelpful and dismissive. Despite my polite request for assistance, he chose to hang up on me, which I found quite concerning. This behavior is particularly troubling as it could negatively impact customers who may not have the means to call back, such as elderly individuals.

Fortunately, I later spoke with Kamogelo, who provided excellent service and was willing to assist me. I appreciate her professionalism and support.

I believe it is crucial for customer service representatives to demonstrate patience and a commitment to helping all clients. I will be sharing this feedback to ensure that others are aware of my experience.

Thank you for your attention to this matter.