1 reviews | Active since Jul 2017
Fedup about lack of service and feedback
<p>I have an outstanding claim which the cannot resolve because every time i phone the consultant tells me my claim is with the the admin consultant and the are never available to contact and i have to wait 3-5 days for feedback which never happens. </p>
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We will contact you via the details provided for more info to investigate this matter.
Kind Regards
Bengy Marais
Thank you for bringing this matter to our attention.
We apologise for the service you've experienced.
We will contact you via the details provided for more info to investigate this matter.
Kind Regards
Bengy Marais
After numerous phone calls, and empty promises as to when the funds will be release, we are exactly where we were 5 days ago, nobody is able to provide me with answers, and every time i'm told to wait 3-5 working days. This is not good enough.
After numerous phone calls, and empty promises as to when the funds will be release, we are exactly where we were 5 days ago, nobody is able to provide me with answers, and every time i'm told to wait 3-5 working days. This is not good enough.
Claim had been settled and paid out. Thank you to Bengy Marais and Jack Matlou assisting me with this.
May I suggest that A/Forbes look at the communication ability of the consultants working on the help line as their range/ability of information that they give or are allowed to give is very limited and this leaves the customers frustrated and forcing them to go to lenghts not nomally neccesary to receive answers.
Claim had been settled and paid out. Thank you to Bengy Marais and Jack Matlou assisting me with this.
May I suggest that A/Forbes look at the communication ability of the consultants working on the help line as their range/ability of information that they give or are allowed to give is very limited and this leaves the customers frustrated and forcing them to go to lenghts not nomally neccesary to receive answers.
Dear Rudibosch,
Thank you for your response.
Your valuable feedback is greatly appreciated, and will be forwarded to the relevant divisional heads.
Kind Regards,
Client Services
Dear Rudibosch,
Thank you for your response.
Your valuable feedback is greatly appreciated, and will be forwarded to the relevant divisional heads.
Kind Regards,
Client Services