Fed up with TERRIBLE SERVICE

<p>In 2015 a lady by the name of Portia contacted us and said there was money laying at Alexander Forbes for us and we needed to submit documents to her. We submitted these documents, and battle for 3-4 months with them then to get the pay out. We eventually decided it was not worth the irritation and contineous battle and we "wrote" the money off. Then when Craigh van Tonder my husband tried to do his tax return this year, we could not because of a provision made for that lumpsum and we needed to get a IRP 5 for that. And here we are today 2 weeks later and still battleing, every time we phone they tell us they have a system problem, there is a glich in the system they working on it. Promise us dates and times for when this will be sorted out, and it never is!!!</p> <p> </p> <p>Why does it have to be so difficult, honestly people all we want is what is due to us!</p> <p> </p> <p>Today we were promised by 13h30, and till now I have not received any notification!!</p> <p> </p> <p>All we want is the IRP 5, and send me the notification that payment has been made</p>