AC
Anna C
1 reviews | Active since May 2020
26 May 2020, 19:11
Fed up
Worst customer service ever. I've been told multiple times my pensioners fund will pay out within two weeks, I've been calling and emailing since February 2020 only to be told on Tuesday May 19, 2020 the person who deals with pensioner claims is on leave. No one calls you back or replies to your emails.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
27 May 2020, 10:37Dear Anna C
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client Services
RWA-570
Client Services
RWA-570
Alexander Forbes Financial Services's reply27 May 2020, 10:37
Official
Dear Anna C
Thank you for taking the time to advise us of the delays in your claim.
I hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client Services
RWA-570
Client Services
RWA-570