LJVV
Lochner Jansen Van Vuuren
1 reviews | Active since May 2022
15 Jan 2025, 11:33
FALSE INFORMATION
Good day.
We started a transfer for a client from a living annuity to a life annuity at Sanlam last year November. Every time I phone to speak to a consultant there is a different story. On Monday Rose informed me the payment was made. This morning I spoke to Trevor where he informed me they are still waiting for signatures. I have to give the client feedback and every time it is a different story and I have to explain why the previous explanation was incorrect. If the payment is not made by end of business tomorrow I am going to take this matter further than just your complaints department, I will make the an official FAIS complaint. Your consultants are lazy and provide false information. THIS IS UNEXCEPTABLE!!!
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Replies (6)0
Replies (6)LJVV
Lochner Jansen Van Vuuren's updateReviewer Update
15 Jan 2025, 11:49And if I do not hear from you within the next two hours, I will make sure that the complaint goes to FAIS!!!!!!
LJVV
Lochner Jansen Van Vuuren's update15 Jan 2025, 11:49
Reviewer Update
And if I do not hear from you within the next two hours, I will make sure that the complaint goes to FAIS!!!!!!
Alexander Forbes Financial Services's replyOfficial
15 Jan 2025, 11:50 Dear Lochner ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply15 Jan 2025, 11:50
Official
Dear Lochner ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
LJVV
Lochner Jansen Van Vuuren's updateReviewer Update
15 Jan 2025, 11:56AND STOP USING AUTOMATED RESPONCES!!!!!!
LJVV
Lochner Jansen Van Vuuren's update15 Jan 2025, 11:56
Reviewer Update
AND STOP USING AUTOMATED RESPONCES!!!!!!
Alexander Forbes Financial Services's replyOfficial
16 Jan 2025, 07:42Dear Lochner
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply16 Jan 2025, 07:42
Official
Dear Lochner
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
Please be advised that one of our specialists will be in contact with you. Kind RegardsCustomer Insights and Escalations
LJVV
Lochner Jansen Van Vuuren's updateReviewer Update
27 Jan 2025, 15:33This matter is still not resolved. I called today again after you said the transfer will take place on the 25th. Now all of a sudden you are waiting for documents that have been sent through on the 8th of Jan!!!!!!
LJVV
Lochner Jansen Van Vuuren's update27 Jan 2025, 15:33
Reviewer Update
This matter is still not resolved. I called today again after you said the transfer will take place on the 25th. Now all of a sudden you are waiting for documents that have been sent through on the 8th of Jan!!!!!!
Alexander Forbes Financial Services's replyOfficial
12 Mar 2025, 16:19Dear Lochner
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your transfer was finalized.
Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your transfer was finalized.
Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply12 Mar 2025, 16:19
Official
Dear Lochner
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your transfer was finalized.
Kind RegardsCustomer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your transfer was finalized.
Kind RegardsCustomer Insights and Escalations