ZN
Zinhle N
1 reviews | Active since Sept 2023
29 Apr 2025, 15:57
Failure to update Surname to Sebothoma
Hi There
I'm sending a formal complaint regarding personal details your team has failed to update. I requested for my surname to changed from Nkosi to Sebothoma. The team emailed me documents to complete and send back. 3 weeks later I have heard nothing from them. The email was sent to GlacierQueries & AFOnlineHelp.
Please allow us to change our own details if your team cant do it. Frustrated client Zinhle
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
29 Apr 2025, 17:50Dear Zinhle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply29 Apr 2025, 17:50
Official
Dear Zinhle
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation