Failure to Resolve Unclaimed Benefits Enquiry Since November 2025

It is disappointing that I have had to resort to this platform in an attempt to obtain assistance from Alexandra Forbes.

The FSCA has a record of my late father's unclaimed pension benefits and retirement annuity, which were administered by Alexandra Forbes. These benefits date back to the early 2000s. My father passed away in 2006, and my brother and I are the sole beneficiaries. We only recently became aware of these unclaimed benefits.

Since November 2025, I have contacted Alexandra Forbes on numerous occasions but have received little to no assistance. I have been transferred from one department to another, only to be told that the benefits were paid out. However, no one has been able to tell me when they were paid, to whom they were paid, or provide any supporting documentation. I have spoken to several consultants, including Amanda, Bothsang, Chris, Tuli, Rose, Lebo, and Collen, but unfortunately no one has been able to provide a clear answer or resolve the matter.

Collen advised me to submit my supporting documents, together with a letter of enquiry and proof from the FSCA, to the Alexandra Forbes administration department. I did so, yet to date I have received no acknowledgement, response, or feedback.

This morning, I again contacted your offices and spoke to Lebo, who informed me that my enquiry should have been directed to the department responsible for unclaimed benefits, as the email address I had been given was incorrect. She also confirmed that she had identified unclaimed benefits linked to my late father.

I have submitted all the requested information in the hope that this matter can finally be investigated and resolved as soon as possible. To date, I have received no formal communication or update from Alexandra Forbes.

My father passed away before reaching retirement age, and his benefits were never claimed by his beneficiaries. It is extremely unfortunate and disappointing to experience such a lack of service, communication, and assistance from Alexandra Forbes regarding a matter of this nature.