Failure to pay out withdrawal funds twice

Please can some one assist me urgently ,I am now at my witts end trying to get my provident fund to pay out .I have been contacting Alexander forbes since the 1st of November ,first there was an issue with receiving the claim form from Standard bank ,I had to toggle between the two companies to trace the form ,Standard bank had said that they had sent it through and Alexander forbes had said that they never received the form.On the 24th of November 2022 ,I received an email and sms stating that Sars directive was received by the company and that paent would be within 5 to ten business days .I repeatedly contacted the call center only to be advised that I.must wait the estimated tike frame in order for funds to be released .Payment has been rejected twice since then .My surname which I haven't changed nor was I aware that hone affairs had changed after marriage was the initial reason for rejection, I had to get documents certified including banking details in order for payment to be processed .Today I received an sms stating that payment was once again rejected due to an automated bank process .My banking details have not changed and my account is active .I have a complaint opened already however I was not advised on both occasions that payment was rejected .Can some one please assist to pay out funds due to me .This entire process has been extremely daunting and causing me to experience severe anxiety .Current reference AAAA-8575