failure to give feedback

I am highly disappointed to find that such a big company such as this one has failed to assist me with my claim. not only do they not get back to me after promising to do so but I have to be the one always calling and still I do not get any joy. I hope the customer service that I have received from such a big insurance company is not experienced by any one else. <div><br></div><div><em>(Supplier name changed from Alexander Forbes Insurance to Alexander Forbes Financial Services by Hellopeter.com)</em></div>