Failed follow ups

I was contacted by Zakhele Sibisi on the 6th November regarding a retirement plan that I had with AF. I left the company I was with a ND was told the policy needed to be paid out or moved to another policy. I wanted Zakhele to transfer the funds to an existing retirement fund of mine. I was told this cannot be done. I then resigned myself to the fact that the money was going to be paid out. I sent all my docs on the 25the of November. I was told it would take 5 working days to get the payout. I have called over 5 times and each time I get another promise. No money, no contact no nothing. I'm disgusted that an institution with your reputation and calibre could treat customers with such a disregard of time promises and loyalty. I was promised Ntsako one. Of your call center reps that I would be contacted within 24 hrs by the complaints team with the ref number, Voj753. Again another promise with no follow through. It's been over a month and nothing. Every contact call or update I received was due to me calling to follow up. I am so upset that this is the service I received. It's not the money the the delay or anything other than the lack of contact, failed promises and lies I have gotten this far.