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Thobile M
1 reviews | Active since May 2024
27 May 2024, 10:37
Failed Claims Handling
Submitted a claim with AlexForbes in March and made transfer to in house RAF, decision I am regretting to trust them with my money when its so frustrating to get it paid. I am just wondering the benefit they are getting on large scale from the monies they delay to pay. I wouldn't recommend this company to anyone, I have been sent from pillar to post with no resolution on my claim as if I am begging for their money when in fact its my hard earned money.
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
27 May 2024, 10:46Dear Thobile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply27 May 2024, 10:46
Official
Dear Thobile,
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
TM
Thobile M's updateReviewer Update
27 May 2024, 15:28Hi, i have been getting these automatic replies even on your emails, where is my money?
TM
Thobile M's update27 May 2024, 15:28
Reviewer Update
Hi, i have been getting these automatic replies even on your emails, where is my money?
TM
Thobile M's updateReviewer Update
31 May 2024, 18:08Payment promised to be made on Friday yet here I am still waiting for a tax directive that has been messed up more than once. How is that even possible? AlexForbes is a nightmare to deal with, this is beyond frustrating.
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Thobile M's update31 May 2024, 18:08
Reviewer Update
Payment promised to be made on Friday yet here I am still waiting for a tax directive that has been messed up more than once. How is that even possible? AlexForbes is a nightmare to deal with, this is beyond frustrating.