NT
Naledi T
1 reviews | Active since Mar 2010
17 Sept 2019, 10:34
0
I called in enquiring about my investment and I was told that i need to install an app. So what if I do not have a smart phone? I was told to go to the internet as unfortunately the call centre cannot assist. What a poor service and waste of my time. The name of the agent is Theo Devos whom I had to ask 5 times to spell her surname for me.
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Replies (2)NT
Naledi T's updateReviewer Update
17 Sept 2019, 11:00I called back again and spoke to Neo Zondi. She was very professional and polite, she knew what i was talking about, she answered all my questions and not only that but she also explained to me things i did not understand. She is the best and she even apologised for the bad service provided by Theo Devos. May I please request that Neo trains the poor Theo as she is clueless. She can train her from customer experience to the products offered.
Well done Neo and you are a true blessing 10/10
Well done Neo and you are a true blessing 10/10
NT
Naledi T's update17 Sept 2019, 11:00
Reviewer Update
I called back again and spoke to Neo Zondi. She was very professional and polite, she knew what i was talking about, she answered all my questions and not only that but she also explained to me things i did not understand. She is the best and she even apologised for the bad service provided by Theo Devos. May I please request that Neo trains the poor Theo as she is clueless. She can train her from customer experience to the products offered.
Well done Neo and you are a true blessing 10/10
Well done Neo and you are a true blessing 10/10
Alexander Forbes Financial Services's replyOfficial
17 Sept 2019, 11:17Dear Naledi T
Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Alexander Forbes Financial Services's reply17 Sept 2019, 11:17
Official
Dear Naledi T
Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo
Thank you for taking the time to advise us of the service that you experienced.I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Kusha Naidoo