Extremely poor service of pension withdrawal claim. Fais Ombudsman escalation is needed.

My Pension withdrawal claim was logged on the 6th of July 2026, on the 13th of August when i called in for an update , i was told the forms were filled incorrectly, i requested the original forms sent through from Multichoice HR and i have received none, I had filled out new forms which i sent through on the 14th of August, i was told i must wait an additional 2 months, which i refused as it should be Alexander Forbes duty to alert clients to incorrect forms or their previous/current employers, which does not happen. I have not gotten any meaningful feedback from Alexander Forbes staff. i am financially compromised. i urge everyone to reach out to the FAIS Ombudsman for a potential resolve, as i will now do so.