Extremely Poor Service and Delayed Provident Fund Withdrawal – No Resolution for Over a Month

I have been experiencing extremely poor service from Alexander Forbes regarding the withdrawal of my provident fund. I initiated the process over a month ago and have comp**** with every step required from my side. Despite numerous calls and two formal complaint emails to the complaints department, I have received no resolution so far Each time they contact me I am promised follow-ups and appointments that never materialise. I have to be the one to constantly call them back or send an email ,there is absolutely no accountability or urgency from their side. They keep changing the reason for the delay and make empty promises about sending verification links and forms, but nothing ever gets done. I was repeatedly told that I would receive feedback within three working days but the lack of communication, transparency, and professionalism is unacceptable, especially when dealing with people's hard-earned retirement savings. I am deeply frustrated and disappointed with this experience. I am now turning to HelloPeter in the hope that this public complaint will prompt Alexander Forbes to finally take responsibility and resolve this matter urgently. I would like a senior representative to contact me directly and provide a clear explanation for the delays and a final resolution timeline because I don’t believe a word that anyone else has to say