Extremely poor service

Extremely poor service. I have been emailing all the time to sort out my SARS query and no joy. My accountant emailed again advising of the error on AF side which I sent through. I asked for Feedback on the 11 Jan 2021 and still nothing. Sort out my problem urgently.Good Day

Alexander Forbes has issued two certificates for the 2018 tax year,that has the same details. There is no problem with the 2020 tax year. The certificate in question is certificate number: ***.

What I have picked up is that, Alexander Forbes issued a 2019 certificate for 2018. Sars systems are picking up on this, thus you have to fix it. You need to redo the EMP501.

Attached please find a copy of the 2018 Tax return for Candice Paterson, you will see the duplicate on there. If you do not fix this, then the client cannot receive her refund.

The error I receive when trying to submit: Good day Candace We have done our investigation with regards to your complaint. • We only have 2 tax certificates that were issued to yourself. one for 2018 tax year and one for the 2019 tax year. • Please find attached the respective copies. If you are submitting the 2020 returns and have received this error, we have found on numerous queries we have dealt with that the employer certificate could be the issue. Please confirm with SARS which certificate are they referring too as we have nothing reported under this profile for the 2020 tax year. Please use your ID number to open the 2018 tax certificate.

Stop giving me the same answer and run around