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1 reviews | Active since Dec 2016
04 Oct 2023, 21:28
EXTREMELY POOR SERVICE!!!!!!!!!!!!!
I posted a review on 26 Sep 2023 and the next day I was contacted by the company. After the call, the consultant promised to send me my Tax Certificate and acknowledged my frustrations. She promised to email the document but still no document or follow-up!
This is so unbelievable and unacceptable. They are so unreliable.
IMAGINE 4 MONTHS REQUESTING A DOCUMENT THAT CAN BE SHARED IMMEDIATELY!!!!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
05 Oct 2023, 11:21Dear Valerie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Oct 2023, 11:21
Official
Dear Valerie
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations