Extremely Poor Service!!!

I resigned from my previous company in November 2024, started with my new company the next month and transfer documents was completed for my Pension fund to be transfered. Started to follow up on this claim from January 2024, and is still following up. Everytime I call the Consultants kept giving me different stories. I also asked to speak to Supervisors on numerous interactions but was told that the supervisor will give me the same feedback as whtat the consultant will be giving. I was promised call backs with feedback but never got any.

I'm sick and tired of calling the call centre!!!

I was gived a time frame of 7-14 days for the payment to be processed and today is 2 days before due date and still no payment was processed.

I have just spoken to Mpo in the Complaints Dept and was promised a call back at 4pm today.

I'm totally digusted with the level of services that the call centre have provided me with - no excuse in the world will ever justify this!