SH
Shameemah H
1 reviews | Active since Oct 2020
27 Sept 2024, 13:57
EXTREMELY POOR PATHETIC SERVICES AND CUSTOMER SERVICES
My query was sent 16 July with no feedback, logged hello peter compliant got a call it is now 27/09 and I still have not received any feedback. Every single week I call to follow up and get told they will get back to me on Friday then Monday then Friday.....I called in on Monday and I was told I would get feedback today , I have sent an email I have received no feedback. I called and spoke to a consultant who told me that they are busy due to the two pot system why is that my problem if my complaint was sent through way before the two pots started??????????????So now I am being completely ignored and not getting any response.
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Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 11:33Dear Shameemah,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 11:33
Official
Dear Shameemah,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation