RL
Ramesh L
1 reviews | Active since Sept 2020
11 May 2022, 14:50
Extremely Poor Customer Experience
I Have been trying unsuccessfully to get someone to call me since 2021. as yet no one has called. the last person from the company was Mzamo Masuku, on the 29th April 2022, who escalated the request for someone to call me, since then no response. also sent an email today ***2. previous mail in September 2021: "At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to my attention.
May you please provide more details pertaining to your experience so that we may assist further? I trust that you find the above in order. Thanks. Precious Tshivhandekano l Customer Experience"'
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Alexander Forbes Financial Services's replyOfficial
11 May 2022, 15:03Dear Ramesh At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
Alexander Forbes Financial Services's reply11 May 2022, 15:03
Official
Dear Ramesh At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services