Extremely poor

I have once again send multiple email and phoned alexander forbes regarding my pension not reflecting at sars, sars has no record of my pension even though i do have my irp 5 according to sars it was submitted incorrectly by alexander forbes and they need to resubmit it correctly in order for me to completey taxes for this year. I receive no responce on my emails and when contacting them by phone you get no answer this is extremely poor service from a large company as alexander forbes i need this problem to be corrected as i must finalize my taxes.